Bank Tellers are the face of a bank, with a “customer first” orientation. They are in charge of interacting with customers, notifying them of account-related activity, aiding them with transactions such as withdrawals, deposits, and loans, and providing a variety of additional services. Some of the qualities that will assure your success on the job are integrity, attention to detail, and good communication.
Similar Job Titles
- Bank Clerk
Typical Job Responsibilities
What do Bank Tellers do?
A Bank Teller would typically need to:
- Front-line service to bank clients, assisting them in processing transactions in accordance with bank rules and standards, and making customers feel secure, knowledgeable, and satisfied enough to return to the bank for future financial needs.
- Receive and process customer deposit and withdrawal requests; cash cheques, collect customer loan payments, exchange foreign currency, and issue traveller’s cheques
- During the working day, accurately manage cash and cheques, money transfers and money orders and cheque transactions.
- To prevent fraud or identity theft, verify clients’ identities using a personal identification number, photo identification, or matching their signatures with those on file before doing any transaction or business with them.
- Validate and inspect each deposit slip, then stamp it on the machine with the date and time it was examined and accepted.
- Examine all financial paperwork thoroughly to ensure that all numerical amounts, dates, and other information are correct.
- Process deposits and withdrawals from customers’ accounts using the software and tools provided by the bank at the teller window or ATM.
- Customers should sign checks to simplify the movement of monies across accounts.
- Check whether a customer’s account balance is sufficient to cash a personal cheque using electronic or paper records.
- All transactions must be recorded in the required journal or computer system so that they can be posted to client accounts at the end of the day.
- Check the bank’s security measures, watch surveillance cameras on a regular basis, evaluate transaction histories, and manage any security-related risks to protect against fraudulent activity.
- Assist customers in managing their accounts and answering questions about deposits, withdrawals, loan applications, credit limits, cheques, interest rates, payment plans and schedules, fees, and other customer account-related issues.
- At the end of each work day, balance accounts and cash supplies (cash drawer, coin machine, coin vault, and ATM vaults) and utilise a settlement sheet to find and resolve any discrepancies.
- Recognise and assess customer needs; recommend and explain relevant products and services such as loans, savings accounts, lines of credit, certificates of deposit (CDs), and retirement plans.
- Using a consultative sales strategy, identify new cross-selling or upselling opportunities with current and future customers.
- Customers who are interested should be sent to other bank workers who handle the related products and services.
- Perform bank administrative tasks such as filling out deposit and withdrawal slips and other paperwork, as well as answering phone calls.
- Work with colleagues to provide high-quality customer service and satisfaction by lowering client wait time and increasing transaction efficiency.
Standard Work Environment
Bank Tellers typically work in pleasant, clean, and well-lit bank offices that get busy throughout the day. Office space is often shared with others, and you may be assigned a desk or have to stand at a counter for extended periods of time. Some Bank Tellers work in supermarkets or retail businesses that have bank locations. You may be located in large cities or small communities, depending on your job role and organisational requirements.
A significant portion of your day-to-day work entails talking courteously with clients and colleagues both in person and over electronic methods. Travel is uncommon until an organisational requirement develops.
Bank Tellers typically work 35-40 hour weeks in full-time occupations, according to bank schedules. Overtime is possible on occasion, particularly during busy periods such as the conclusion of each month year. Work shifts may demand you to work the nights or on Saturdays as banks extend their service hours and some even work 24/7.
According to research, the younger generation values flexible hours and favourable telework regulations more than money. Employers are more prepared to provide talented employees with the opportunity to change their schedules based on work demands.
Finding a new job may appear difficult. Bank Tellers can improve their job search by soliciting referrals from their network, contacting banks directly, using job search platforms, visiting job fairs, leveraging social media, and contacting staffing agencies. You could work in large urban banks or smaller branches in towns, rural areas, or suburbs.
Bank Tellers are generally employed by:
- Commercial/Corporate Banks
- Retail/Consumer Banks
- Investment Banks
- Central Banks
- Credit Unions
- Savings & Loan Associations
Unions / Professional Organizations
Professional groups and organisations, such as the International Customer Service Organisation (ICSA), are essential for Bank Tellers who want to further their professional development or interact with other customer service professionals in their sector or trade.
Professional associations offer members chances for ongoing education, networking, and mentorship. Membership in one or more of these organisations adds value to your CV while strengthening your credentials and qualifications.
- Physically demanding work as Bank Tellers spend a lot of time on their feet every day
- Dealing with repetitive work and the pressure to meet tight deadlines while maintaining accuracy and efficiency
- The enormous amount of responsibility involved in handling large sums of money and being subject to strict security measures
- Little to no time for processing situations as they must always be quick thinkers and decision-makers while customers wait to be served
- Switching rapidly between multiple clients or requests; dealing with back-to-back calls; maintaining productivity despite frequent distractions from customers and colleagues asking for clarifications or help
- The need to be courteous with even the rudest of customers
Suggested Work Experience
Academic programmes for aspiring Bank Tellers may necessitate supervised experience, such as an internship. Bank Tellers will benefit from extracurricular activities that complement classroom training. Many anecdotes can be heard and significant hands-on experience can be gained from more experienced individuals who can turn seemingly ordinary occurrences into unique learning opportunities.
Summer internships, part-time entry-level work, or short-term paid/volunteer work provide a taste of the career, vital insight into how a firm, institution, or bank operates, assist create useful contacts, and boost one’s chances of landing a permanent job.
The experience may also aid in determining if the public, private, or voluntary sectors are most suited to achieving one’s goals. The career services department at your educational provider can provide information about suitable opportunities for work placements, internships, and volunteer work in a variety of areas.
Even if you are still in high school, you can ask a teacher or a counsellor about appropriate job-based learning opportunities in your school or community that can help you connect your educational experiences with real-life work.
Join some groups, try some hobbies, or volunteer with a worthwhile organisation to have fun while learning about yourself and being guided towards a future job.
For entry-level roles, most bank tellers do not require formal work experience. They often receive on-the-job training that introduces them to the bank’s specific standards and regulations. Some candidates, however, may begin their careers in clerical roles in other industries before moving into banking, or they may have expertise in retail, commercial, or investment banking. Experience in any work that demands regular money handling or is customer-facing, ideally in a retail environment, is valuable. As a result, prior to becoming a Bank Teller, experienced individuals typically had positions such as cashier, sales associate, retail executive, and customer care representative.
To demonstrate your devotion to course providers and future employers, read about the profession and interview or job shadow specialists working as Bank Tellers.
Banks often require aspiring bank tellers to have a high school diploma or equivalent. While a college education is not required, some businesses prefer applicants with a certificate in banking or financial services, a higher national diploma (HND), or an associate or bachelor’s degree in finance, banking, accounting, economics, mathematics, or a related field. Higher academic degrees in finance-related disciplines or mathematics provide you with a competitive advantage in the job market and increase your prospects of advancement to managerial positions.
High school courses in economics, accounting, mathematics, business, finance, and computer science can help you develop your numeracy skills and introduce you to financial ideas. English and speech training can help you improve your writing and oral communication skills, which are important given the nature of this profession.
It is important to remember that completion of a certain academic programme does not ensure admittance into the profession. Regardless, your professional credentials and transferable talents may open more than one door.
Before enrolling in a specific programme, do your homework and investigate all available possibilities for education and career. Associations and employers in your field are reliable sources that can help you make an informed selection.
Certifications, Licenses and Registration
A Bank Teller’s expertise in a skill set is demonstrated through job experience, training, and passing a test. It can help you stand out in a competitive work market, carry a large wage premium of up to 18%, boost your prospects of progression, and become an independent consultant if obtained from an objective and reputable company. By including a Code of Ethics, successful certification programmes defend the public welfare.
The Certified Management Accountant (CMA) certification is a high-level professional designation that tests and validates your accounting and financial management abilities. The Institute of Management Accountants (IMA) certification needs two years of professional experience. Following enrollment, you must register for both portions of the CMA exam and take them in any order. Then you must confirm that you meet the educational and work experience requirements for the certification. You can take the examinations before achieving these requirements, but only after verification can you get the certification.
Bank Tellers may also be subjected to an employment background check, which may include but is not limited to, a person’s job history, schooling, credit history, motor vehicle records (MVRs), criminal record, medical history, usage of social media, and drug testing.
Projected Career Map
Career advancement is driven by performance, experience, and the acquisition of professional certifications. Employees who consistently deliver above-average results may be eligible for advancement every two to three years.
When you begin your job as a Bank Teller, you may be allocated only one simple transaction, such as checking deposits. You will be able to branch out, take on more duties, and handle more sophisticated transactions as you gain expertise, such as processing real estate loan payments. Tellers in larger banks may be assigned specialised tasks such as cashing payroll checks or accepting savings account deposits. Senior Tellers may be assigned sophisticated tasks, such as that of a Vault Teller, which involves tracking and recording the cash and checks that enter and exit the bank’s vault on a daily basis.
You can advance to the position of Head Teller with experience and demonstrated proficiency, supervising other tellers, training new entrants, and doing general managerial activities. After completing a college-level banking course, some Bank Tellers may advance to Assistant Manager positions in their bank’s branch offices. A master’s degree in finance or business administration, while not required, may help you rise to the post of Bank Manager.
With a degree in finance, business, economics, or a related field, you could advance to roles such as Personal Banker, Financial Advisor, or Loan Officer within your bank.
A growing number of millennials are opting to job hop and build a scattershot resume that demonstrates ambition, enthusiasm, and a willingness to master a wide range of skills in order to expedite their career progress and personal development.
Studies show that job hopping, which was formerly considered as “flaky” activity, might lead to increased work satisfaction. Employees looking for a healthy culture and exciting work are eager to try out different roles and workplaces while learning valuable and transferrable skills.
Bank Tellers that have the required abilities, experience, and education have the best job possibilities. Most Bank Teller positions require a combination of finance and banking expertise as well as hands-on customer service experience.
Beneficial Professional Development
Continuing professional development (CPD) will assist an active bank teller in developing personal skills and proficiency through work-based learning, professional activity, and formal education.
Whether traditional schooling or self-directed learning is used. It enables you to always improve your skills regardless of your age, career, or degree of expertise.
Newly employed Bank Tellers, particularly those with no prior experience, are given classroom instruction as well as specialised on-the-job training to become acquainted with their bank’s rules, procedures, protocols, goods, and services. They learn the bank’s processes for conducting and recording transactions under the supervision of experienced Bank Tellers and by observing them. They also learn customer service, cashiering and processing checks, and running the bank’s different software and machines.
Given the client-focused nature of your profession, continuing education courses in active listening, effective communication, and efficient customer service are beneficial.
You can pursue continuing education (CE) through self-paced online courses or seminars and workshops led by professionals and coaches.
Along with developing the necessary soft skills, it is critical to keep up with the most recent computer skills required in the banking business and accounting software, such as Microsoft, SAP, Oracle, and Intuit.
Tellers are socially active and financially savvy individuals with a natural talent for relationship building and math crunching. If you meet the qualifications, you might have a long and rewarding career in the banking industry, aiding the public with their financial needs on a daily basis.
Advice from the Wise
Be thorough with the knowledge you need to service consumers and know where to go to find what you don’t know or recall. Make sure you have all of the relevant forms and supplies available. Inquire pertinent queries of your customer and pay attention to their responses.
To avoid mistakes, double-check all of your actions and entries. Before employing new tools or applications, familiarise yourself with them. Delegate tasks, but also seek assistance as necessary. Use time-saving tools, such as a currency recycler, to save time.
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